Basement
Sump pump
Observe the water level without touching wet electrical equipment.
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Service area
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Municipal boundaries: Gouvernement du Québec, MRNF (CC BY 4.0).Stay out of water near electricity
Do not touch a pump, outlet, or extension cord in water. Stay away from electrical risk.
Water level, sounds, and backup pump
Note the water level, pump sounds, power status, and operation of any backup pump.
Power, float, discharge, and capacity
The professional will check power, float, discharge, and capacity before proposing a solution.
Pump failure or discharge problem
Urgency rises with the water level; pump replacement and discharge correction are separate.
When does the situation become urgent?
A rising level, a silent pump despite power, or a backing-up discharge increases basement risk. Do not touch equipment when it is wet.
Read the emergency first-steps guide and prepare a request if water continues to rise.