Contact us
Contact and complaint process
Use the private status link sent by text to manage an active request.
Independent matching service. The professional who accepts confirms their callback commitment and price; the platform does not guarantee arrival.
Active request
After phone verification, the private status link sent by text lets a homeowner follow the request, stop the search, cancel it, or authorize another round when that action is available. Do not send unnecessary sensitive information in a description or complaint.
For a general question, a personal-information request, or a complaint, email support@plombierconnect.com. For an active request, also use the controls in the private status link.
Submit a complaint
A complaint identifies the request number, issue, business involved, and desired outcome. Do not send unnecessary sensitive information.
Handling
Serious situations can immediately pause routing. The founder retains an investigation record and communicates the decision when required.